Winbat Terms & Conditions — Please read before using the platform

1General Introduction & Applicability

These Terms & Conditions form a legal agreement between Winbat (https://winbat.vu) and its members. Winbat is a licensed online gaming and betting platform. These terms apply to all games, bonuses, promotions, financial transactions, and customer service interactions.

Winbat reserves the right to modify these Terms & Conditions at any time. When changes are made, the updated date will be shown on the page and members may be notified by email. Continued use of the platform after any changes constitutes acceptance of the new terms.

2Eligibility & Registration Requirements

The following conditions must be met to open an account and use Winbat's services:

• You must be at least 18 years old, or meet the legal age requirement applicable in your country.
• Online gaming must be legal in your country of residence.
• All information provided during registration must be truthful, accurate, and up to date.
• Each individual may open only one account.
• Any individual previously banned by Winbat is not permitted to open a new account.

Winbat may request identity documents, proof of address, or other records at any time for verification purposes. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

3Account Management & Security

Account Responsibility

You are solely responsible for the security of your account. Never share your username or password with anyone. The account holder is responsible for all activity that takes place on the account.

Account Sharing is Prohibited

An account may not be shared between multiple individuals. If multiple family members wish to use separate accounts from the same device, please notify the support team in advance.

Update Account Information

If your address, email, or phone number changes, update it via account settings or contact support. Winbat is not responsible for any issues arising from outdated information.

4Deposit & Withdrawal Policy

Deposit

Deposits on Winbat can be made via mobile banking, e-wallet, or bank transfer. Minimum and maximum deposit amounts are listed on the payments page.

• All deposits are typically processed instantly.
• If a deposit fails, please contact your bank or payment provider.
• Deposits using a third-party card or account are not permitted.

Withdrawal

Identity verification must be completed before withdrawing winnings. Withdrawals will only be processed to the same payment method used for the deposit.

• Withdrawal requests are typically processed within 15–30 minutes.
• Additional verification may be required for large withdrawal amounts.
• Wagering requirements must be fulfilled before any bonus balance can be withdrawn.

5Bonus & Promotion Terms

Winbat offers a range of bonuses — welcome bonus, reload bonus, free spins, cashback, and more. Each bonus comes with its own terms and conditions.

Wagering Requirements

Winnings from bonuses must meet a minimum wagering requirement before withdrawal. For example, a 30x wagering requirement means you must wager 30 times the bonus amount. The wagering requirement for each offer is clearly stated on its respective offer page.

General Bonus Rules

• Each member may use each bonus only once.
• Any bonus that reaches its expiry date will be forfeited.
• Winbat may cancel a bonus if abuse is suspected.
• The registration bonus is available for first-time account registration only.
• Real money and bonus money are shown as separate balances.

6Sports Betting Rules

The following rules apply when using the Winbat Sports Betting section:

• Once a bet is confirmed, it cannot be changed or cancelled (except via cashout).
• If a match is cancelled, the full stake for that bet will be refunded.
• In an accumulator bet, if one event is voided, the bet will be settled based on the remaining events.
• Odds are set before a match begins; in live betting, odds change in real time.
• If incorrect odds are displayed due to a technical error, Winbat reserves the right to void the affected bet.

If evidence of match-fixing is found, the relevant bet will be voided and the account will be subject to investigation.

7Casino & Gaming Rules

All Winbat casino games use internationally certified RNG (Random Number Generator) technology. RTP (Return to Player) information for each game is available within the game itself.

Gaming Rules

• If your connection drops during a game, the game state is saved and will be restored when you reconnect.
• If an incorrect payout is shown due to a technical error, Winbat reserves the right to make the necessary correction.
• The game provider's own rules may apply and can be found within the game itself.
• In Live Casino games, the dealer's decision is final.

8Responsible Gaming Policy

Winbat believes gaming is for entertainment, not a solution to financial problems. The well-being and mental health of our members is our top priority.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Gaming will automatically stop once a specified loss limit is reached.
• Self-Exclusion: Self-exclude your account for a set period of time.
• Reality Check: Get periodic reminders to take a break from gaming.

To learn more about gaming addiction and get support, visit our Responsible Gaming View page.

9Personal Data & Privacy

Winbat is committed to protecting your personal information. Details provided during registration are used solely for account management, payment verification, and security purposes.

• Your information is never sold to third parties.
• Information may be shared with regulatory authorities only when required by legal obligation.
• All data is protected with SSL encryption.

For more information, visit our Privacy Policy Read.

10Account Closure & Restrictions

Winbat reserves the right to close or suspend an account under the following circumstances:

• Registration was completed using false information.
• If multiple accounts are found to be operated.
• Evidence of bonus abuse or fraudulent activity is found.
• If account hacking or a security breach is suspected.
• If evidence of use by a minor is found.

Members may request account closure at any time by contacting support. Any available real money balance can be withdrawn before the account is closed.

11Dispute Resolution Process

If a dispute arises, please contact the support team first. Winbat always aims to reach a friendly resolution.

Complaints Process

• Contact support with a description of your issue and any supporting evidence.
• Winbat will provide an initial response within 48 hours.
• Complex issues will be fully resolved within 7 business days wherever possible.

In the event of a dispute regarding a game result or betting outcome, system logs will serve as the final evidence.

12Terms & Conditions Update Policy

Winbat may update these Terms & Conditions at any time. All changes will be reflected in the "Last Updated" date at the top of the page.

• Members will be notified via email or app notification of any significant changes.
• Continued use of the platform after any changes means you accept the updated terms.
• If you do not accept the updated terms, you may request account closure.